Built from the ground up in 2003 for University of Pittsburgh Resident Life. Grown entirely through word of mouth to 300+ organizations worldwide — without a single outside consultant, ever.
In 2003, the Resident Life team at the University of Pittsburgh needed a better way to track and manage incidents on campus. There was no off-the-shelf solution that fit their needs — so McKula built one from scratch.
Incident Tracker was a homegrown solution from day one: designed, developed, and supported entirely by the McKula team. No outside consultants were brought in, no development was outsourced. Every feature, every improvement, every fix — all in-house.
Incident Tracker didn't grow through a sales team or a marketing budget. It grew because the people using it told other people about it.
What started within the Resident Life community gradually expanded as schools shared the tool, word spread to peer institutions, and the product's reliability built a reputation that crossed into new markets.
Incident Tracker is more than a product — it's proof of what the McKula team is capable of. A solution built over two decades ago, with no external help, that has quietly become the standard for incident management across hundreds of organizations worldwide.
The product is still actively supported and developed entirely in-house. The mobile app launched in Q1 2026 and is now available on the Apple App Store and Google Play — the latest chapter in a product story that's still being written.
No outside consultants — ever. Every line of code, every feature, every support ticket — handled entirely by the McKula team. That's what it looks like when a company takes full ownership of what it builds.
A sample of the clients that rely on Incident Tracker every day — spanning higher education, hospitality, nonprofits, arts, and more.